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- I have received an email asking for a state/federally issued ID to verify my transaction. Why?
- Do you allow local pickup?
- What form of payments do you accept?
- Can I call to place an order?
- How can I make payment of the invoice that has been emailed to me?
- Do you need my VIN#?
- How can I provide you with my VIN?
- Do you need my current mileage?
- Do you need my ECM / PCM part number?
- Is there a core charge on your products?
- What is the status of my ECM / PCM Order?
- I Installed my replacement ECM / PCM and I am still having the SAME issue(s), what should I do next?
- I Installed my replacement ECM /PCM and I am now having NEW issues, what should I do next?
- How can I change or cancel my order?
I have received an email asking for a state/federally issued ID to verify my transaction. Why?
We may request a state or federally issued ID to verify your transaction if our bank and/or payment processor flags the transaction as potentially fraudulent.
Common reasons for this request include, but are not limited to:
Common reasons for this request include, but are not limited to:
- An incorrect or mismatched billing address.
- Use of a VPN or other methods to obscure the actual IP address during the transaction.
Please note that these are not the only reasons for such a request. This step is part of our fraud prevention measures to ensure the security of both your payment and our system. The ID must display the name that matches the name of the credit card holder used for the purchase.
Do you allow local pickup?
Yes, local pickup is allowed. However, you must inform us at the time of placing your order or immediately after.
If you have paid by credit card, a valid state or federally issued ID is required at the time of pickup. A copy of this ID will be added to your account for verification purposes.
Please note that we do not accept personal checks, money orders, or cashier's checks. However, we do accept cash and business checks for local pickups.
What form of payments do you accept?
We accept all major credit and debit cards. Additionally, we accept PayPal, ShopPay installments powered by Affirm, Apple and Google Pay.
For ACH and Zelle money transfer, please contact us.
Cash and business checks for local customers are accepted too.
We do not accept money orders, personal checks, or cashier's checks.
Can I call to place an order?
Yes, our account specialists will be happy to assist you in identifying the correct, compatible part that fits your vehicle, and they will help you place your order.
How can I make payment of the invoice that has been emailed to me?
You can simply click on the 'Complete your purchase' button in the email you received and follow the checkout instructions.
Do you need my VIN#?
Yes, we require your VIN to ensure compatibility and to program the module correctly with OEM software and equipment. A valid VIN is necessary for all orders.
How can I provide you with my VIN?
You can easily provide the VIN when adding the product to your cart, or if you don't have it at that time, simply reply to the order confirmation email with your VIN number. We'll also contact you within 24 business hours if we haven't received the VIN.
Do you need my current mileage?
No, we don’t need your current mileage, and the odometer will not be affected since the odometer reading is not stored in the ECM/PCM.
Do you need my ECM / PCM part number?
No, in most cases, we don’t need your part number since we have access to the manufacturer’s database to identify the correct part number from your VIN. If, in any case, the part number is needed for verification purposes, we will reach out to you.
Is there a core charge on your products?
No, ARES Technologies does not charge any core fees. The return of the core might be required to maintain the product warranty beyond the initial 30 days, and we provide a prepaid return label for this purpose. If you wish to retain your core and extend your warranty beyond the initial 30 days, you must contact us within 30 days of order delivery and pay the Warranty Activation Fee.
What is the status of my ECM / PCM Order?
Once the order is placed and a valid VIN provided, processing time is 1 - 2 business days. Please make sure to provide a valid email and phone number at checkout so that if there is an issue with your VIN or if we need any additional information, we can reach out to you easily to avoid any delay in processing your order.
I Installed my replacement ECM / PCM and I am still having the SAME issue(s), what should I do next?
If you continue to experience the same issue after installing the remanufactured module, there's a good chance that the underlying problem may have been misdiagnosed. To receive further assistance from us, please click on the 'Customer Aftersales Support Form' and complete it to the best of your knowledge. We will get in touch with you as soon as possible.
I Installed my replacement ECM /PCM and I am now having NEW issues, what should I do next?
In some cases, quick resets might be necessary to synchronize your vehicle after a major electrical component, such as a PCM/ECM, has been replaced. Clearing stored codes with a capable scan tool is the first step in the troubleshooting process. For further assistance from us, please click on the 'Customer Aftersales Support Form' and complete it to the best of your knowledge. We will get in touch with you as soon as possible.
How can I change or cancel my order?
To make changes to or cancel your order, please contact us within 24 hours of placing it.